Return Policy

As a small, independent business, Divine Journey is unable to accept returns, exchanges, or cancellations once an order is placed. Every item is created and packed with care, and your support means the world to us.

Please Note:

• All sales are final, including custom or personalized items.

• No cancellations, returns, or exchanges are accepted after purchase.

• Please double-check your order and shipping address before completing your purchase.

• Shipping costs are non-refundable, even in the case of a replacement.

If Your Order Arrives Damaged:

If your item arrives damaged or defective, please contact us within 7 days of delivery at info@divinejourney.me with the following:

• Your order number

• A clear description of the issue

• Photographs of the damaged item and the original packaging

We will review the information provided and may offer a one-time replacement at our discretion. Replacements are not guaranteed and will only be issued in cases where the damage is clear and documented.

We reserve the right to determine eligibility for replacement based on the condition of the product and the documentation provided.

Divine Journey is not responsible for:

• Packages lost or delayed due to incorrect addresses

• Postal or customs delays

• Unclaimed or refused packages

By completing your purchase, you acknowledge and agree to this policy.

Thank you for honoring the care and intention behind every Divine Journey offering.